In Ollie Order, payments can either be a credit card (online) payment, which are processed through Stripe, or an offline payment (cheque, EFT, other). As a seller, you can apply both credit card and offline payments to a single order. For example, with a $500.00 order you could charge $250.00 to the customer's credit card and then you could apply a $250.00 offline payment to the remaining balance of the order.
You can utilize offline payments for a variety of payment types: cheques, EFT, etc. Keep these payments organized using the note feature.
How to Mark an Order as Paid via Credit Card Charge or Marking Offline Payment
First, click on the Charge button at the top right hand side of the screen - this will appear only after you have pressed Accept on an order:
Once you hit Charge, a payment modal will open.
If you are charging the customer's credit card, select the payment method "CARD Charge to Card" and then select the card you wish to charge. You will want to ensure the card you select is the card you have authorization to charge. If the card does not appear there, you can add an additional card by selecting "Add new Card" and following the prompts.
If the customer is paying you offline, or you want to mark an order as paid but not charge a credit card, select the payment method "CHEQUE/OTHER Pay by Cheque or Offline". You can edit the date to reflect the date you received the payment.
For both options, you can add any notes you might like to help keep things organized (notes are private to users on the supplier's account and not visible to customers).
Scroll down and you can edit the dollar amount or leave it as is and hit Charge!
How to Refund a Payment
You also have the ability to refund online payments. Click on the Payments tab on the order:
Then click the Refund button beside the payment you wish to refund. The Refund Payment modal will appear where you can edit the amount you wish to refund -- use this to complete a partial or full refund:
Once an order is both PAID and DELIVERED, the order will change to COMPLETE. You can find your completed orders on their own tab on the main Order Index page:
Orders in the DELIVERED or COMPLETED states can be POSTED Posting an order locks all attributes so no updates can be made, the only changes that can be made are the addition of payments for orders that are unpaid & posted.
Orders can be posted individually or via our batch actions feature on your Orders list.