Expired QuickBooks Online
Explanation
Your QuickBooks Online account is no longer connected to Ollie Order.
Solution
Navigate to Settings -> Integrations -> QuickBooks Online-> Configure.
Should I contact Support?
No, unless efforts to reconnect on your own don’t work.
Shipment Error, Supplier Order# Order123: Total units 10 does not match calculated amount of 5., 0 orders valid, 1 orders invalid
Explanation
Keg Deposit line items are being added to the CW order. Line item keg deposits are not currently supported for CW.
Solution
Need to update CW integration to send keg deposits as keg Adjustments, according to the CW documentation. Possible work around would be to remove the line item with the keg deposits and add the keg deposit as an invoice adjustment.
Should I contact Support?
NO, unless changing your integration to Container World doesn't fix the issue.
User validation, Login error: Invalid User id Password (CW)
Explanation
Invalid login Container World credentials were entered.
Solution
Check the integration is set up correctly and credentials were entered in the correct location. Sometimes they get switched around. Contact CW in case they changed the credentials.
Should I contact Support?
NO
Shipment Error, Supplier Order# Order123: Customer number 9999999 invalid., 0 orders valid, 1 orders invalid
Explanation
The customer does not exist in the CW system.
Solution
Reach out to CW to add the customer to their system..
Should I contact Support?
NO
Shipment Error, Supplier Order# Order123: Delivery Date 2023-01-18 is Invalid, day of week/region has not been set up for scheduling. Notify Container World.
Explanation
Needs to be at least next day (not same day)
Solution
The order date needs to be changed to the next day or later than the current day.
Should I contact Support?
NO, unless waiting a day or changing the date doesn't fix the issue.
Supplier Order# Order123: PID/SKU = 12345 is not found for prod:12345
Explanation
Product is missing a SKU in CW
Solution
You'll need to notify Container World to have them add the SKU to their system.
Should I contact Support?
NO
Supplier Order# Order123: Not enough quantity for PID/SKU +12345.
Explanation
There's not enough inventory in the Container World system to fulfill the order.
Solution
You'll need to contact Container World to reconcile the inventory discrepancy.
Should I contact Support?
NO
Shipment Error, Supplier Order# Order123: PO: Order123 is no longer accepting updates., 0 orders valid, 1 orders invalid
Explanation
The Order is already in the Container World system and is in process for picking/delivery and it cannot be updated anymore.
Solution
May need to contact Container World if changes need to be made to the order.
Should I contact Support?
NO
Shipment Error, Supplier Order# ABC123: cspc exceeds max length of 6 : 12345678., 0 orders valid, 1 orders invalid
Explanation
Shipment Error, Supplier Order# ABC123: cspc exceeds max length of 6 : 12345678., 0 orders valid, 1 orders invalid
Solution
The Container World SKU will need to be updated to a shorter version that does not exceed 6 characters.
Should I contact Support?
NO
Error processing Database. HIKARI_POOL - Connection is not available, request timed out after 30000ms.
Explanation
Firewall or database connection issue on CW’s side
Solution
Reach out to Container World directly.
Should I contact Support?
NO
API Error, Failed to open TCP connection to pontus.xorder.ca:443 (Connection refused - connect(2) for "pontus.xorder.ca" port 443)
Explanation
The Container World Service is temporarily unavailable
Solution
Reach out to Container World directly to get a status update or wait and try shipping again later.
Should I contact Support?
NO