Below is a list of common errors found in Ollie Ops, with explanation and solution for each one.
Business Validation Error
Explanation: The vendor in Ollie Ops is not mapped to the same customer in QuickBooks Online account or the names don't match.
Solution: Need to verify the Ollie Ops vendor is mapped to the correct vendor in QuickBooks Online account.
Should I Contact Support To Resolve?: No
Object Not Found
Explanation: An item or items on a purchase order have either been made inactive in Ops or deleted in QuickBooks Online.
Solution: Locate the Purchase Order in Question. Verify that the items added to the PO have not been removed or deactivated with your Ops account or your QuickBooks Online account.
Should I Contact Support To Resolve?:
Unassigned Inventory
Explanation: Batch or Finished good has a raw material or packaging material that hasn't been tied to the batch.
Solution: Navigate to batch or finished good in question. Then click on the red Adjust Inventory link which will take you material that needs to be changed. Click on the 3 dots to the right of the row and select Edit. Then fill in the Select Lot field with the correct inventory lot for that material.
Should I contact Support to Resolve?: No
QuickBooks Disconnected
Explanation: QuickBooks Online integration has been removed.
Solution: Try reconnecting using Settings -> Integrations -> Configure QuickBooks Online. If that doesn't work, contact Ollie Support.
Should I contact Support to Resolve?: Yes if initial reconnection attempts have failed.
Negative Inventory (Finished Good, Raw Materials)
Explanation: A current or out of stock Finished Good or Raw Material has a negative inventory value.
Solution: Navigate to the lot code for the material in question and Adjust Inventory. Add materials in adjustment to Zero out the inventory amount.
Should I contact Support to Resolve?: No
Incomplete Ingredient Cost (Red)
Explanation: The recipe includes ingredients that don't have any associated costs
Solution: Navigate to specific ingredient or packaging material in settings then select Edit. Once in the editable field, add the cost.
Should I contact Support to Resolve?: No
Incomplete ingredient Cost (Yellow)
Explanation: The package variants for that specific product have an incomplete Bill of Materials.
Solution: Click the "Set Now" link next to the Missing Bill of Materials warning. Then select the specific package variant and click the 3 dots to Edit the variant. Once in the new Edit page, Click new to add the packaging materials to complete the Bill of Materials.
Should I contact Support to Resolve?: No