In order for the two systems to send orders correctly, you will need to first initiate the integration under Settings and then map your SKUs to their corresponding SKUs on the Product Variants page. Below outlines how this is done and any other information that you need to know about the Ollie Order X Container World integration.
In order to be able to integrate with Container World, you will need to complete a few quick steps:
Set-up the Container World Integration on your Ollie Order account.
Enable your team's access to the appropriate Container Word Warehouses in Ollie.
Ensure SKUs are enabled in the appropriate Container World Warehouses in Ollie.
Ensure SKUs in Ollie are mapped to their corresponding SKUs in Container World
Go to Settings > Integrations
2. Select the Container World box
3. Add in your account details as follows:
Your Container World Account ID
FTP/SFTP Username: will be provided to you by Container World
FTP/SFTP Password: will be provided to you by Container World
XORDER Username: will be provided to you by Container World
XORDER Password: will be provided to you by Container World
- XORDER Server URL: will be provided to you by Container World
4. Create a New Container World Warehouse by going to Settings (Click on your User Image in the Top Left) and the to Warehouses, then click + New Warehouse
Name the Warehouse (we suggest something like "Container World Vancouver"
Add the Container World ID:
Richmond/Vancouver is CLIV
Kelowna is CLK2
- Victoria is VIC1
Ensure that Inventory Control is checked on (and is orange)
5. Go to Inventory > Warehouse > (toggle to warehouse) and ensure the SKUs you want to distribute via Container World are enabled.
6. Go to Products > (Click Product Name) > Variants: ensure SKUs in Ollie are mapped to their corresponding sku in the Container World box under Integration Mapping and then hit save at the top right of EACH Product Variant, to save..
Note, if you have multiple products with the same sku, you will add the sku plus the vintage all as one word (example, sku 200000, 2019 vintage = 20000019)
Inventory & Transfers for Container World Warehouses
The live inventory for Container World will not be visible in Ollie Order. In order to keep track of your inventory you can create inventory controlled shadow warehouses in Ollie to match the inventory at Container World. You will need to do a one time transfer in of inventory into your newly created Container World warehouse, and then as you place orders, your inventory numbers will draw down.
Please note that when creating a transfer in, Ollie Order does not create inventory in the actual Container World warehouse. Any time you would like to transfer inventory in or out of Container World you will need to do that directly with them to action the movement, but you can also create a record of this (and adjust your shadow warehouse inventory) using the transfer & adjustment tabs in Ollie Order.
Ollie Order can assist managing issues on the Ollie Order side, for any issues around the Container World system, inventory or inquiries about fulfillment etc., you will need to contact the team at Container World directly.
Ollie Order x Container World Integration FAQ's
How do I cancel an order?
Once an order has been sent by Ollie Order to the Container World system, you need to call Container World Order Desk to cancel the order. The Container World Order Desk will let you know if they are still able to cancel the order or not. If an order has started picking or has been shipped, it cannot be cancelled.
What are the status updates from xOrder and how do those get reflected in Ollie?
Awaiting Shipment: The order is yet to be processed
Shipped: The order has been picked and is ready for delivery
Delivered: The order is on route to be delivered, is delivered or a delivery has been attempted. **Container World will notify you if there is any issue completing a delivery.
Can I edit orders?
Once an order has been Shipped to Container World, you cannot further edit the order. If a product was added to the order in error, you will need to cancel the order directly with Container World and redo the order correctly. If you would like to add additional product you can create another order!
What do I do if an order is under-shipped?
If less product is delivered than was included on the original order, you can issue a Doc 55 and refund the amount accordingly.
Click here to learn more about returns.
How will I know if there is an error with my order?
Once you have shipped the order to Container World, you can hit the Shipments Tab within the order, to see the status and any error messages if relevant.
How will I know if my order has successfully been shipped to Container World
Under the shipments tab, you will see a Container World ID number which means the order has successfully been sent to their system. If there is no Container World ID number, the order is still pending and there may be an error, so please contact firstname.lastname@example.org for assistance.
That's it, you are now ready to place orders to Container World! 🥳
Head over to your Orders page to get started (or just click the letter "o" on your keyboard to create an order from anywhere in the app).
❓ Have any questions? Our support team is always happy to help, open a ticket in-app or email us at email@example.com.