Q: What is PaySmart?
A: PaySmart is an embedded payment solution in Ollie Order that transforms how US producers get paid. By integrating ACH payments directly into your order management system, PaySmart streamlines the entire order-to-cash process - no more checks, manual follow-up, or juggling multiple tools and fragmented, manual data exports. Users save time, improve cash flow, and gain full visibility into every transaction.
Q: How does PaySmart work?
A: PaySmart is the embedded payment solution in Ollie Order, powered by Stax payment processing. Ollie Order users enroll in a PaySmart merchant account and invite selected buyers to securely enter their ACH banking information through the Ollie Order portal.
With Auto-Charge enabled, eligible orders automatically trigger payment based on the order’s Payment Due Date. A payment is initiated when the order is marked as Shipped. The Payment Due Date is determined by the Payment Terms applied to the invoice (e.g., Due on Receipt/COD, Net 15, Net 30, etc.).
With Auto-Charge disabled, sellers can manually trigger a payment based on the order’s Payment Due Date. A payment is initiated when a seller selects Charge on the Order. The Payment Due Date is determined by the Payment Terms applied to the invoice (e.g., Due on Receipt/COD, Net 15, Net 30, etc.).
Q: What payment methods does PaySmart support?
A: At this time, PaySmart facilitates ACH transactions. Future iterations will allow for additional payment methods such as credit cards.
Q: Who can use PaySmart?
A: PaySmart is currently available to all users operating in the United States.
Q: How will buyers know that a payment has been made?
A: When a PaySmart invoice is processed for payment, buyers will receive a receipt from the merchant. This receipt will be sent to the email tied to their buyer profile / Ollie Order login profile. This receipt will include the transaction date, ID, company name who generated the invoice, invoice total, and the bank account tied to the payment.
Q: What triggers a payment to be sent for processing?
A: For PaySmart applicable orders, there are two options to trigger a payment:
- Mark an Order as Shipped with Auto-Charge enabled.
- Manually select Charge on an Accepted Order.
Payments are automatically triggered and facilitated by PaySmart on the Payment Due Date that is determined by the Payment Terms for the buyer (ex. Due on Receipt (COD), Net 30, Net 15, etc.).
Q: How do I activate PaySmart in Ollie Order?
A: To activate PaySmart, reach out to support@ollieorder.com.
Q: What fees are involved?
A: With PaySmart, there are no monthly or annual platform fees. Merchants can expect a flat per-invoice ACH fee of $0.99 or less. We don’t use a one-size-fits-all pricing structure. Our team looks at how you invoice today to ensure the rate we recommend actually makes sense for your business. To inquire about your custom PaySmart quote, reach out to support@ollieorder.com.
Q: How is PaySmart billed?
A: Related PaySmart ACH fees are not billed by Ollie Order. PaySmart fees are applied at the time of funding - so what you receive in your deposit already includes the transaction fee.
Q: When do I receive PaySmart deposits?
A: Our payment processor for PaySmart, runs a 24-hour batch cycle that starts at 8pm EST.
- Transactions before 8 PM EST → go into today’s batch
- Transactions 8 PM EST or later → go into tomorrow’s batch
Funds will be sent to your bank the next business day. Funds are sent with instructions for the bank to deposit the money. After that point:
- The bank controls when the funds appear in your account.
- Most banks make funds available the same day.
- Some banks may wait until end-of-day or slightly longer.
Q: Can multiple billing contacts be set up for one buyer?
A: Yes. More than contact can be invited to enable PaySmart for an account, though only those designated will have access to enter or update bank information.
Q: What happens if an order is already being processed for payment and a mistake is found?
A: Changes can be made to an order anytime prior to the Payment Due Date. Once the Payment Due Date is reached, the payment will be initiated for processing and amendments can no longer be made.